getUbetter® privicy policy

At Get U Better Limited (we, us or our) we're committed to protecting and respecting your privacy. The following, together with our terms of use, applies to your use of our website and our app, the content and services available through them, and to any updates we make (collectively, our services). It sets out how we collect personal data from or about you, and how and what we'll use it for. It's important you read it and understand what we do with your data.

These types of policies can be wordy and difficult to follow but we've tried to keep it as straightforward as possible. That said, if you've any questions do contact us at info@getubetter.com. As a couple of starters:

  • we're the data controller (meaning we decide how, when and where your data is processed). See "About Us" below for information on who we are.
  • where we refer to a "practitioner" we mean a medical health practitioner, such as a registered general practitioner (GP), a registered nurse or registered medical specialist clinician or consultant.
  • by providing information to us and using our services you consent to us collecting and processing information about you, your health (such as your injury, the treatment you've been given by your practitioner, and your recovery) and the steps you take in combating your injury in accordance with this policy.

The data we collect

We collect personal data from and about you when:

  • you provide it to us. This could be when you register for, log into, or use your account; fill out forms; make use of services (e.g. when you book services or buy products through the Treatment Zone); and when you contact us. This data may include your name, sex, email address, date of birth, location, treatment centre, GP, GP contact details, password, the nature of your injury and yes/no responses to other screening questions.
  • we have your permission to use your location.
  • you record your rating of your recovery from your injury.
  • you complete questionnaires within our services.

We also collect anonymised aggregated data about how you use our services. This may include: technical information about the device you use (e.g. your device type, network, operating system and mobile browser); and how you use and interact with it (e.g. page views, journeys through it etc.).

Remember that unfortunately the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we can't guarantee its security as it is transmitted to us so any transmission is at your risk. Once we receive it, we'll use strict procedures and security features to try to prevent unauthorised access.

Some services we provide may use location data (such as searching for your nearest treatment centre). If you give your permission, or use these services, you consent to our and third parties' transmission, collection, maintenance, retention, processing and use of your location to provide them (and to improve location-based information and services). You can withdraw your consent by turning off this functionality through your device settings. Please note, where you do so we may still collect anonymised aggregate location data to improve services or help with security.

You can ask at any point what data we hold about you by contacting us at info@getubetter.com. This is your right under the Data Protection Act 1998. Where you make a request we're can charge £10 which helps cover our costs.

Where your data is stored

All data you provide or which we collect about you is stored on secure servers. All data you provide or which we collect about you is stored on secure servers within the European Economic Area (EEA). It may also be processed by people who work for us or for one of our suppliers. By submitting your personal data, or otherwise using our services, you acknowledge and agree to this transfer, storing and/or processing. We'll take steps that are reasonably necessary to ensure that your data is stored and treated securely and in accordance with this policy.

What we use your data for

Clearly we'll use it to do the basics like provide services you request or register for, and to respond to your enquiries so we won't focus on these. Some of the other uses that might not be so obvious are using it to:

  • remember you so that you don't have to re-enter your details each time you log in.
  • provide, test, improve and update our services, and to monitor its performance and effectiveness.
  • develop and test new products, services and features.
  • create electronic versions of documents for you to provide to your practitioner.
  • improve user experience and the quality of the content available.
  • help us identify and fix defects or errors in our systems.
  • where you've consented, send you information about products or services that we provide that may be of interest to you (you'll be able to opt out of these at any time).
  • create anonymous, aggregated reports that we may provide or sell to third parties (e.g. for statistics, ratings, analysis and reviews). Your feedback and use of our services helps improve recovery for you, others and future generations.
  • give you reminders, emails or alerts.
  • to detect fraud.

Who we can disclose your data to

We'll share your personal data with: (i) companies involved in the provision of the services you register for (e.g. companies may provide us with some services that may involve the hosting or maintenance of data that we control. They may have access to it to perform these services but they won't have any other rights to use it); (ii) companies involved in the provision of services you purchase (e.g. products or services purchased through the Treatment Zone); and (iii) your practitioner when you book an appointment through our services (we may generate correspondence which you'll find in the inbox of your account that you can share with your practitioner). We may share you information where required to do so by any regulatory body.

Your information may form part of anonymous, aggregated reports that we can share with, or sell to, third parties in order for them to, for example: (i) track how beneficial content or services they provide are (or are perceived by users to be); and (ii) research and assist in learning about and understanding different recovery times for injuries using different methods. We will retain this anonymous data even where you delete your account or otherwise stop using our services.

We also reserve the right to access and disclose individually identifiable data to comply with any applicable laws and lawful government or regulatory requests, to enforce the terms of our agreement with you, to operate our systems properly, to protect both ourselves and our users, and where we are approached by a potential buyer of our business or assets, or in relation to any joint venture or business arrangement.

Third party sites

Our services may contain links to third party sites and services, including in the Treatment Zone. We don’t control them, we're not responsible for them, and we don't endorse or recommend them, their content, terms, services, opinions, privacy policies or other information. You'll be responsible for any contact and use you make of them (including the purchase of any products or services from them) and you do so at your own risk.

Cookies and what they're for

A cookie is a small file of letters and numbers that we or third parties may store on your browser or device. We use them to identify and distinguish you from other users of our services, which helps to provide you with a better experience. The cookies we use are:

  • PHPSESSID- To store a simple message when a form is submitted that can be displayed on a different page. For example, if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission. When an enquiry form is submitted successfully, a message is stored and presented to the user thanking them for their enquiry. No personal information is stored in this cookie.

Please note third parties (e.g. providers of external services like web traffic analysis) may use cookies over which we have no control. You can block cookies by changing the settings on your browser to refuse all or some cookies (remember if you do this you may not be able to access all or parts of our services).

Change to this policy and your data

We can change this policy from time to time, so please check regularly for the latest version. We may in some instances require you to read and accept any changes before continuing to use your account. If your data changes, let us know! We need to make sure that data we hold about you is accurate, but we may not know unless you tell us. So please tell us know by contacting us at info@getubetter.com.

About Us

We're Get U Better Limited, a company registered in England and Wales (company number 08330528). Our office is Albion Dockside Building, Hanover Place, Bristol. BS16UT. UK. Our VAT number is 191176892. You can contact us at:info@getubetter.com. We don't guarantee direct responses to queries. When contacting us we strongly recommend you don't email us confidential or personal information. If you do, it's at your own risk.

Law

This policy, its subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However if you're resident in Northern Ireland you can bring proceedings in Northern Ireland. Equally if you're resident in Scotland, you can bring proceedings in Scotland.