Co-design
getUBetter has been co-designed to meet the needs of patients, clinicians, and the NHS.
Rapid deployment
We have developed a rapid clinical transformation model that makes getUBetter available to a whole ICS/Health Board population within 4 months.
Deployment of getUBetter is tailored to an organisation’s needs, making implementation quick and scalable.
Our knowledge and experience have been gained through large scale deployments across 17 integrated care systems. We have developed a repeatable framework of tools, processes, regular and frequent support routines, face to face training and awareness presentations. This enables a transparent and smooth deployment of getUBetter.
Clinical safety
getUBetter is a Class 1 medical device and DTAC certified. It complies with NHS Clinical Safety and Information Governance standards.
The getUBetter content is based on the latest evidence and behaviour change techniques, and self-management pathways are signed off and approved by an ICS’s clinical teams.
The platform is locally configured to an ICS MSK pathway and is regularly updated. The app is designed to be given as part of routine care and has multiple layers of risk management. It provides safe self-management but will advise patients to seek help if needed.
Artificial intelligence
Deterministic Today, AI Compatible by Design
getUBetter achieves excellent, safe and consistent clinical outcomes today without relying on AI, because our platform is built on a deterministic, human centric evidence-based approach: every piece of content and every care decision (pathway/referral) is clinically authored, governed, and predictable within each local area of the NHS.
This gives NHS systems certainty over what support patients receive, how safety-netting operates, and how outcomes are achieved. A certainty that current AI regulation cannot yet guarantee. This approach allows controlled real time updates to content and pathways at a national, ICS and local system level. Safely delivering NHS transformation and local system change.
At the same time, we recognise that AI is already being adopted across the NHS, from 111 and primary care triage to ambient voice. Rather than resist this shift, getUBetter positions itself as an AI enabler: we integrate our deterministic self-management layer into AI-driven pathways, ensuring that wherever AI is used to identify or triage patients, it connects to a safe, clinically governed self-management service. In Short: Deterministic today, AI compatible by design.
Personalised care
getUBetter provides personalised support that is responsive to how a patient is feeling and targeted to their recovery journey and lived experience.
Connecting health and work
getUBetter helps bridge the gap between health and work support pathways for all common MSK conditions and women’s pelvic health which are leading causes that impact people’s ability to work.
We use stratification and outcome measures to identify and refer people to appropriate work support services.
Our holistic approach to digital self-management support combines physical, mental, work, and behavioural components of recovery and wellbeing.
Behaviour change
For a digital platform to have a positive impact on people and the NHS, it has to be trusted, and it has to help people change their behaviour.
Digital inclusion and reducing health inequalities
getUBetter is an NHS England digital exclusion pioneer helping the NHS to better understand and reduce digital exclusion.
Supporting the NHS Green Plan
getUBetter delivers environmental benefits through minimising travel and maximising efficiency for both patients and our own team. getUBetter shares the National Health Service’s (NHS) ambition to achieve net zero emissions targets
